Many different layers of security technology have been built into the technical infrastructure underpinning the TV Licence.ie service to ensure that customer data is protected and that only authorised usage is permitted. In addition, strict internal procedures and controls have been put in place to ensure that the system is operated in professional and secure manner. With even the most advanced security systems in place, customers are still required to take some basic precautions when accessing and using the service. In particular customers should:
Ensure that the correct web address is specified in the browser window.
The only valid web site address (URL) for the service is www.tvlicence.ie. Beware of anything which is similar to this and / or which is returned in a search results page as such addresses may be Phishing sites which seek to gain unauthorised access to your personal data.
Check that a secure session exists between the browser and TVLicence.ie
A secure session between the customer browser and TVLicence.ie is indicated by a Padlock icon on the address bar. The session is NOT secure if the padlock is not displayed. To ensure the best security, customers should use the latest versions of the browser, i.e. Internet Explorer 11 or Firefox 45.0. Customers who are using older versions of these browsers should download the latest versions. All data which flows between your Internet browser and the TVLicence.ie web site is protected from unauthorised interception. The de-facto industry standard SSL (Secure Sockets Layer) security protocol is used to scramble data which travels between your browser and if it was intercepted it would be unintelligible. The SSL system also ensures that the server being connected to is the real TVLicence.ie server because a digital certificate which identifies the server is sent to the browser before any subsequent interaction takes place
Keep safe your Renewal Notice and PIN
Your TV Licence renewal notice contains your 17 digit reference number and 5 digit PIN. It also contains your postal address. As such, you should keep this safe, in order to protect yourself from identify theft and in order to prevent anyone else logging in and renewing your TV Licence or changing your registered address. You should retain the renewal notice even after you have renewed your licence, as you may wish to use it in the future if you move house, for example.
Ensure that you log off the system correctly by selecting the 'Log Out’ button
Security of Internet Connection to TVLicence.ie The SSL protocol is used to protect all data flowing between the customer browser and the central web server. In addition to encryption a part of the SSL protocol checks the integrity of the data during transmission to ensure that it cannot be tampered with. Security of Debit & Credit Card Data Debit and Credit Card details are captured during an SSL session, in order to prevent these details being intercepted by any unauthorised party. The Card Security Code, if printed on the customer’s card (usually on the back), must be entered. As this code is not displayed on screen once it has been entered and since it may not be stored permanently, this provides an additional security measure, as it requires the card to be in possession of the cardholder at the time of the transaction.
Customer Data Retention
Customer data stored on the TVLicence.ie central systems are protected with a high level of hardware and software based security. Debit and credit card details are not stored permanently on the TV Licence Records database – they are retained for the purposes of the transaction and are retained on the live servers for a period of 60 days in order to address any potential customer queries. Name and address information is stored on the TV Licence Records Office Database systems. Strong physical and electronic safeguards are in place to prevent unauthorised access to this information.
When you purchase a TV Licence online we will ask you for a contact method, usually an email address or a mobile number. This is to ensure that we have your correct address details in the event that the TV Licence is returned to us marked ‘undeliverable’. These contact details are held for a maximum of 30 days and are deleted after this time has elapsed.