Security Statment

Security Statement

Many different layers of security technology have been built into the technical infrastructure underpinning the TV service to ensure that customer data is protected and that only authorised usage is permitted. In addition, strict internal procedures and controls have been put in place to ensure that the system is operated in professional and secure manner. With even the most advanced security systems in place, customers are still required to take some basic precautions when accessing and using the service. In particular customers should:

Ensure that the correct web address is specified in the browser window.

The only valid web site address (URL) for the service is Beware of anything which is similar to this and / or which is returned in a search results page as such addresses may be Phishing sites which seek to gain unauthorised access to your personal data.

Check that a secure session exists between the browser and
A secure session between the customer browser and is indicated by a Padlock icon on the address bar. The session is NOT secure if the padlock is not displayed. To ensure the best security, customers should use the latest versions of the browser, i.e. Internet Explorer 11 or Firefox 45.0. Customers who are using older versions of these browsers should download the latest versions. All data which flows between your Internet browser and the web site is protected from unauthorised interception. The de-facto industry standard SSL (Secure Sockets Layer) security protocol is used to scramble data which travels between your browser and if it was intercepted it would be unintelligible. The SSL system also ensures that the server being connected to is the real server because a digital certificate which identifies the server is sent to the browser before any subsequent interaction takes place

Keep safe your Renewal Notice and PIN
Your TV Licence renewal notice contains your 17 digit reference number and 5 digit PIN. It also contains your postal address. As such, you should keep this safe, in order to protect yourself from identify theft and in order to prevent anyone else logging in and renewing your TV Licence or changing your registered address. You should retain the renewal notice even after you have renewed your licence, as you may wish to use it in the future if you move house, for example.

Ensure that you log off the system correctly by selecting the 'Log Out’ button

Security of Internet Connection to The SSL protocol is used to protect all data flowing between the customer browser and the central web server. In addition to encryption a part of the SSL protocol checks the integrity of the data during transmission to ensure that it cannot be tampered with. Security of Debit & Credit Card Data Debit and Credit Card details are captured during an SSL session, in order to prevent these details being intercepted by any unauthorised party. The Card Security Code, if printed on the customer’s card (usually on the back), must be entered. As this code is not displayed on screen once it has been entered and since it may not be stored permanently, this provides an additional security measure, as it requires the card to be in possession of the cardholder at the time of the transaction.

Customer Data Retention
Customer data stored on the central systems are protected with a high level of hardware and software based security. Debit and credit card details are not stored permanently on the TV Licence Records database – they are retained for the purposes of the transaction and are retained on the live servers for a period of 60 days in order to address any potential customer queries. Name and address information is stored on the TV Licence Records Office Database systems. Strong physical and electronic safeguards are in place to prevent unauthorised access to this information.

When you purchase a TV Licence online we will ask you for a contact method, usually an email address or a mobile number. This is to ensure that we have your correct address details in the event that the TV Licence is returned to us marked ‘undeliverable’. These contact details are held for a maximum of 30 days and are deleted after this time has elapsed.

Use of Cookies
A cookie is a small piece of information which is transferred to your computer’s hard disk from a website. Cookies can store information about your preferences and other information which you need when you visit a website.

This website uses session cookies to transfer information to your computer for the duration of your visit. These cookies track your progress through the site, allowing us to maintain the security and integrity of the data being used. If you have chosen to disable session cookies on your browser the site will switch to URL redirection, allowing you to use all aspects of this online service, however disabling session cookies may result in some parts of the website not working as efficiently. Please see our Cookie Policy for further details.

Last update April 2023